The Burnhams Surgery

The Practice Nurses

Sister in Charge Carole RansomSenior Sister Carole Ransom (left). Our Practice Nurses are available, by appointment, for Surgery nursing/care procedures such as treatments and dressings, ear syringing, vaccinations and immunisations, blood pressure readings, cervical smears and advice on minor illness. They will also give advice on preventative health care and are involved in the various Clinics run by The Practice. You do not need a referral by the Doctor to see a Practice Nurse.

• Nursing Team
• Sister Carole Ransom
• Sister Alison Freeland
• Sister Georgina More
• Sister Gill Beachamp
• HCA Alison Playford

Working alongside our nurses is our phlebotomist, Alison Playford. She is available to take blood weekday mornings, Monday to Thursday and also carries out new patient checks, blood pressure checks and ECGs under the supervision of the nursing staff.

The Community Nurses

Lead District Nurse Helene SullivanLead nurse is Sister Helene Sullivan. The Community Nursing Team can be contacted at the surgery and there is no need for patients to be referred by a Doctor. If you, a relative or friend, need the services of the Nursing Team at home, please contact the Nurses through Reception at the Surgery during opening hours and arrangements can be made to visit. Services provided by the Team are home treatments, health promotion, advice, elderly assessments, falls assessments and presentations, referrals to other medical professionals when needed.

• Community Nursing Team
• Sister Helene Sullivan
• Community Nurse Sarah Robson
• Community Nurse Sally  

Health Visitor

The Health Visitor is a registered general nurse with specialist training in family health needs. A Health Visitor provides house visits ante-natally and after the birth of the baby to offer support around re-adjustment to parenthood, feeding, weening and any other issues arising. In addition, support is available for contraception, bereavement, smoking cessation, relationship issues, depression and benefit claims to name but a few. The Health Visitor also provides on-going support and co-ordination of services for a child with special needs.  She can be contacted through reception on 01328 737000.

Counsellor

Counselling services are available at the Surgery on Tuesdays and Fridays. You will have to be referred by a member of the Medical Team to use this service. Our Counsellor is Pat Little, holder of the Post Graduate Diploma from UEA and an accredited member of the British Assoc. of Counselling & Psychotherapy.

Podiatrist

Podiatry is treatment of the lower limb and includes bio-mechanical gait analysis, nail surgery and routine foot care. Referral to see our Podiatrist, can be through your GP or the Nursing Staff.

Administration

The Practice Administration Team is involved in all aspects of keeping the Practice running smoothly, dealing with its financial affairs, looking after the Partners' administration needs and helping patients with all non-medical aspects of their care. The team is led by management partner, Dr David Ince. He is assisted by PA/Senior Secretary Sue Jay and Senior Secretary Ronny Paine.

You can contact, through Reception, members of the Administration Team for matters to do with business, the administration, or any problem you may encounter at the Surgery. There is a complaints procedure in place upon which the Team will give advice. A request to view your Patient Record should also be made through this Office.

The Team also liaises with the Primary Care Trust, Hospital Consultants, Social Services, Local Councils and Insurance Companies on behalf of the Practice, the Doctors and the Patients.

Reception

The Reception Team are available during opening hours and initially deal with all appointments and enquiries whether by 'phone or letter before referring to the appropriate medical professional or member of the administrative staff. They receive and collate all hospital tests and keep record systems up-to-date. You can, if you wish, ask Reception for results of any test you might have had before seeing your Doctor. They can also explain to you the systems of care/treatment in place at the Surgery and they keep you informed of your regular appointments (if any) at the clinics. Our Team, led by Receptionist Manager Sara Hodges (above left) are dedicated professionals who receive training in their chosen field.

• Reception Team
• Sara Hodges - Manager
• Sharon Wagg
• Brenda Wickens
• Diana Heyhoe

Dispensary

Led by Dispensary Manager Jenny Shaw (left), this trained Dispensary Team will, if you wish, supply the medicines prescribed to you by your Doctor (see Prescriptions). This service is provided to Patients living more than 1 mile from Burnham Market. Those within this limit have the services of Sands Pharmacy in Burnham Market.

• Dispensing Team
• Jenny Shaw - Manager
• Amanda Dodman
• Tina Burgess
• Brenda Nelson
• Sarah Dalton
• Melissa Greeves
• Rowena Bix

Patients Participation Group

We also have a Patients Participation Group chaired by Dr. Peter Russell. It's aims are to give support to the Practice and promote Patient's needs and interests. Anyone wishing to make an approach to the Group should do so through Dr. Russell (seen left) on 01328 738217 or through the surgery management team.